At Docat, customer satisfaction is our priority.
🔁 Returns
We accept returns under the following conditions:
- Product is damaged, defective, or incorrect
- Return request is raised within 5-7 days of delivery
❌ Non-Returnable Items
- Used products
- Items damaged due to misuse
- Products without original packaging
💸 Refund Process
- Refunds are initiated after product inspection
- Amount will be credited within 5–7 business days
- Refunds will be processed to the original payment method
🔄 Replacement
We may offer replacement instead of refund depending on product availability.
📩 How to Request
Contact us at:
support@docat.in
Include:
- Order ID
- Issue details
- Product images